general and contractual terms and conditions

1. Identification of the data controller

In compliance with Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), the following information is provided:

  • Controller: Joana Martínez Pardell

  • Trade name: JoanaJob

  • Tax ID (NIF/CIF): 48256690E

  • Registered address: C Joan Culleré 1, 6B, 25005 Lleida, Spain

  • Contact email: joana@martinez.cat

  • Phone: +34 614179980

2. Purpose and scope

These Terms govern the distance and electronic contracting of consulting and online training services provided by JoanaJob (the “COMPANY”) to natural persons (the “CLIENT” or “USER”). The Terms, the Privacy Policy and the Cookies Policy (available in the website footer) form an integral part of the contract.

3. Acceptance of the terms and contract language

Acceptance is given expressly by ticking the box “I have read and accept the Terms” during checkout. The contract is perfected when the COMPANY confirms payment and sends the confirmation email to the client. The contract language will be Spanish unless otherwise agreed.

4. Contractual documents and retention

The COMPANY will retain the electronic contract document for one year, available to the client upon request. If the client requests an invoice, it will be issued upon request and retained following applicable tax rules.

5. Prices and invoicing

Service prices are shown in euros and may include VAT or other taxes, which will be expressly indicated. Clients requesting invoices must request them by email (joana@martinez.cat) providing full billing details. The COMPANY issues invoices in accordance with applicable tax law.

6. Payment methods and modalities

Available options:

  • One-time payment: full payment at purchase.

  • Instalment payment (managed by Stripe): initial deposit (immediate charge) + 5 automatic monthly instalments (6 total charges). The client expressly authorizes automatic charges according to the schedule displayed at checkout.

Important note: the subscription reflects a schedule of charges to pay the contracted service; instalments are part of the total price and the subscription is a financing method for the service, not a credit agreement with a separate financial institution. This consent will be recorded (date, time, IP or payment identifier).

7. Service commencement, provision and required documents

Service commencement is conditional upon: (i) payment confirmation and (ii) receipt by the COMPANY of the required initial documentation (3 working documents + 2 questionnaires), unless otherwise agreed in writing. Deadlines: documentary deliveries will be made within 2 weeks of complete receipt of required documentation, except for justified causes communicated to the client.

8. Right of withdrawal and express waiver (Art. 103 TRLGDCU)

As the services are personalized and provided as digital content and tailored consulting, and pursuant to article 103.a of Royal Legislative Decree 1/2007, the CLIENT expressly accepts immediate commencement of the service and, consequently, acknowledges that they lose the right of withdrawal once the service has started. (Checkout acceptance and the confirmation email will reflect this consent.)

9. No refunds and exceptions

General policy: once the service has started in accordance with the above, no refund of the amount paid will be made, except as required by law or by express written agreement between the parties.

Exceptions: if the COMPANY fails to perform (e.g., does not deliver documents or provide sessions), a resolution channel will be opened (joana@martinez.cat) to remedy performance; if remediation is impossible, proportional solutions (partial refund, rescheduling or compensation) may be agreed in accordance with mandatory consumer law.

10. Deadlines, sessions and no-shows

  • Session duration: 45–60 minutes depending on the contracted modality.

  • No-shows / rescheduling: missed sessions due to client absence will be rescheduled without penalty within reasonable use; the COMPANY may limit abusive or repeated rescheduling.

  • Delivery deadline: documentary deliveries in 2 weeks from complete receipt of requested documents.

11. Non-payment, bank chargebacks and disputes

In cases of non-payment, bank chargebacks or disputes, the COMPANY may: (i) suspend deliveries and access to materials until the outstanding balance is regularized; (ii) require immediate payment of due amounts and reasonable administrative costs; (iii) terminate the contract in case of persistent non-payment and claim outstanding amounts through legal channels if applicable. The COMPANY will document all performance (emails, deliveries, sessions) to defend performance against claims or payment disputes.

12. Cancellations, pauses and rescheduling before commencement

  • Before commencement: if the client requests a pause or cancellation before deliveries have started, the COMPANY may, at its discretion, pause charges and reschedule the start. Amounts already paid will not be refunded unless expressly agreed.

  • Once deliveries have commenced: the general policy is no refunds, although the COMPANY may consider reasonable rescheduling based on justified circumstances.

  • No-shows: will be rescheduled without penalty except in cases of repeated abuse.

  • Non-payment / chargebacks: the Company will suspend deliveries until regularization; if non-payment is confirmed, it may demand collection, resume upon payment, or terminate the contract.

  • Legal exceptions: where law requires a refund (e.g., an irremediable defect), mandatory law applies.

13. Liability and exclusion of guarantees of outcome

The COMPANY provides services with professional diligence. Services are advisory and consultative in nature; no specific employment outcomes are guaranteed (job offers, promotions, remuneration), as these depend on external factors.

Limitation of liability: except for mandatory legal liability, the COMPANY’s total liability shall not exceed the total amount actually paid by the client for the contracted service.

14. Intellectual property and licence to use

All materials, methodologies and documents provided by the COMPANY are the exclusive property of Joana Martínez Pardell. Upon payment, the COMPANY grants the client a personal, non-exclusive, non-transferable and revocable licence to use materials solely for personal professional purposes.

Reproduction, distribution, transfer, sale, publication or making materials available to third parties without express written authorisation is prohibited. In case of unauthorised use, the COMPANY may demand removal, terminate the contract and claim damages, as well as adopt other legal measures (injunctive relief, legal claims).

15. Testimonials and treatment of client experience

Publication of testimonials requires express consent; testimonials will be published anonymously (e.g., “Senior – IT sector”) unless the client explicitly authorises otherwise. Consent may be withdrawn at any time via joana@martinez.cat.

16. Personal data protection

Full information on data processing is available in the Privacy Policy. Briefly: data is processed to manage service delivery and invoicing; data is stored with providers (Google Workspace, Stripe, Hooba, Canva, WhatsApp) and retained during the contractual relationship and for 1 year after termination, without prejudice to tax retention periods. Users may exercise their rights (access, rectification, erasure, objection, restriction and portability) by contacting joana@martinez.cat.

17. Cookies and analytics

The Cookies Policy is available on the website; users may accept, refuse or configure cookies as set out in that policy.

18. Force majeure

The COMPANY shall not be liable for partial or total non-performance when due to force majeure (pandemics, payment platform failures, interruptions of third-party services, natural disasters, etc.). If temporary, the COMPANY will inform the client and propose reasonable alternatives.

19. Communications and evidence

All electronic communications (emails, messages, document deliveries) will be valid and have evidentiary value. The COMPANY will keep records of emails and deliveries as evidence of performance.

20. Dispute resolution and jurisdiction

For dispute resolution, the client may use the EU Online Dispute Resolution (ODR) platform: https://webgate.ec.europa.eu/odr/ . The parties submit to Spanish law and, subsidiarily, to the Courts and Tribunals of Lleida, unless consumer law imposes a different jurisdiction.

21. Amendments to the terms

The COMPANY may amend these Terms for justified reasons (legal changes, new payment methods, etc.). Changes will not affect already perfected contracts without the client’s express consent when essential conditions change.

22. Additional information and contact

For queries related to these terms, invoicing, exercising rights or incidents, contact: joana@martinez.cat or +34 614179980.